Shipping
Our Process
We utilise external couriers and our own fleet of vehicles for order delivery. Our transport vehicles are equipped to carry lengths of up to 13 metres as standard and can carry 14 metre bars with certain restrictions. All of our vehicles are fitted with tracker monitoring devices which help us to keep in contact with the vehicle and drivers.
Any orders placed before 2pm will be processed and dispatched for standard delivery; next day steel delivery service is available for most orders. Please note that if two or more delivery methods coincide, the highest valued shipping method will be applied.
DEPOT FINDER
Delivery Options
Steel Delivery - Orders for General Steel products will be delivered on heavy goods vehicles that are not equipped with specialist lifting equipment.
Hiab - Orders for general steel products will be delivered on heavy goods vehicles that are equipped with specialist lifting equipment.
Oversize products - Typically items which are over 3m in length and or have a substantial weight.
Pallets - Products will be delivered on heavy goods vehicles that are not equipped with specialist lifting equipment.
Small Courier - This includes all products in the Tools & Workwear category such as PPE, tools, nuts and bolts.
In the event we are unable to deliver your goods, additional delivery charges will be applied.
Shipping FAQs
We own and operate our own fleet of vehicles that cover most of England, Wales, and Scotland, but sadly there are some areas that we cannot access. This will be displayed when choosing your delivery options.
The vehicles that will deliver your steel are large rigid Heavy Goods Vehicles and measure approximately 3m wide by 8m long so some sites will unfortunately be un-accessible to our vehicles. If this is the case you can collect your order from one of our depots or arrange delivery to a more convenient location.
The customer must have access for a bin wagon size vehicle, inform us of any overhead power cables and ensure appropriate & safe parking. We will unload on to a pavement or driveway but we are UNABLE to Off-load on to scaffolding, on top of walls, through windows or over high fences.
To enable a safe delivery, the customer must be able to provide suitable mechanical lifting equipment, such as a crane or forklift, or in the absence of these, have enough man power on site at the time of delivery.
Yes. It is your responsibility to arrange for safe offloading of the goods, our vehicles do not have cranes and the driver will not be able to assist. It is important to consider this when placing orders as failure to provide adequate means offloading may mean you are required to cover the cost of the delivery.
An estimated delivery time should be shown upon checkout. Once your order has been placed you will receive a telephone call from our team to advise on a delivery date. Deliveries can be made at any time between 7am and 4pm Monday to Friday.
Yes, most products can be collected free of charge from your nearest depot, simply select ‘Collection’ at the check out. The order will need to exceed the £50 minimum limit.
Returns are not accepted for Cut to Size Bespoke items. All other returns are subject to a 25% restocking fee.
In the event of a failed delivery, an additional charge of £50 will be applied to each subsequent delivery.
DELIVERY IN ACTION
